FAQ

DELIVERY

All orders will be shipped using Regular Postal Service. Shipping rates will be calculated at checkout. Please allow 2–5 business days for orders within Indonesia and 10–14 business days for international orders to arrive. Delivery times may vary depending on your location and customs processing.

Currently, international orders through the website are only available for Singapore and Malaysia. Customers from other countries can place orders by contacting us via email at orders@natvre.co.

PAYMENT

All prices are displayed in Indonesian Rupiah (IDR) for domestic orders and US Dollar (USD) for international orders. We accept Credit Cards, PayPal, and Bank Transfer. Customers using PayPal will be redirected to their PayPal account to complete payment securely during checkout.

RETURNS, EXCHANGES & REFUNDS

All sales are final. Returns, exchanges, or refunds are only accepted if you receive incorrect or damaged items. Returned products must be completely unused and include the original packaging.

For return requests or further assistance, please contact us at orders@natvre.co for instructions.

ORDER TRACKING

Once your order has been shipped, you will receive a confirmation email along with tracking information (if available).

CUSTOMS & DUTIES

International orders may be subject to customs fees, import duties, or taxes determined by your local customs office. NATVRE is not responsible for any additional charges incurred during international shipping.

CONTACT

For any questions regarding your order, shipping, or products, feel free to contact us at info@natvre.co.